About Us
The Tale Of FGI Couriers
The tale of how FGI Couriers sprout and latter flourished to where it is today was a direct reaction to an epiphany that the current Managing Director experienced. After numerous terrible experiences he had from various courier companies such as a driver turning up drunk to obscured parcel mishaps and so on that he; at some point, had enough and decided to enter into the market and make a difference especially in the area of customer service.
It was his determination and will power to create and deliver a remarkable customer service within the industry that shaped the inevitable start of FGI Couriers as a company. Since 2019, FGI Couriers continued to honour its roots why working diligently with the aim of setting a benchmark upon which others can follow.
Our Mission
FGI Couriers mission is to improve customer service within the industry by setting an example of exceptional customer service, provide superior and cost effective courier solutions why preserving and improving upon our integrity, reliability and consistency at all time.
Our Vision
We operate on the four S’ principles: Sustainable, Superior, Simple, Solutions. Thus we work closely with our customers in order to have a better understand of their requirements and help us to provide a simple but superior solutions that meet and exceed their needs. In the same way, it is our vision to invest in technology and right talents in order to archive and sustain our desire level of customer service.
Testimonials
We used FGI team, their service was excellent. They were helpful, patient and professional on an awkward job. Thank you!
Unbelievable service from start to finish and was fully updated throughout the job. Can’t ask for much more and look forward to using again in the future.
A class delivery service would use again no problems and great communication, customer service is excellent.
FGI provided an excellent customer service, great work from start to finish so many thanks from Evo Logistics.
FGI provided excellent service, went above and beyond to rectify customer error without fuss. Many thanks from DKB Despatch Ltd.
Nice Guy & Good Service provided, took a punt as no Feedback available and definitely a good decision. Highly Recommend.