1. Congestion Charge:
There is a congestion charge of £15.00 for all deliveries and pickups within the CC zone.
2. ULEZ charge:
There is currently no ultra-low emission charge for deliveries and pickup within the ULEZ zone.
3. Waiting Time:
The first 15 minutes is free, then after charged at £0.50 per minute to a maximum of 4 hours (for longer waiting times please contact us prior to booking).
4. Cancellation Charge:
There is a cancellation fee of 100% of the agreed rate once the driver is onsite for pick up; 75% once the driver is already on the Way to pick up (minimum £60.00); and 50% if job is cancelled in more than 1 hour before pick up time and the driver is not already on the way to pick up (minimum £50.00).
5. Out of Hours Surcharge:
There is additional delivery cost of 30% for pickups and deliveries between 7.00pm and 7.00am
Monday-Friday; 35% for pickups between Friday 7.01pm and Saturday 7.00pm and 40% for pickups between Saturday 7.01pm and Monday 6.59am
6. Handballing Charge:
Hand balling is charged at £0.70 per minute.
7. Toll and Ferry Charge:
Toll and Ferry routes are charged at specific toll and ferry rate of the applicable delivery routes.
8. Additional Drop Rate:
We charge £10.00 for small vans, £15.00 for bigger vans and £20 for luton vans per additional drop within 1 mile on the same vehicle.
9. Wait and Return:
80% of the delivery cost is charged on the return journey.
We offer a vast range of vehicles to suit your same day courier needs whether dedicated, urgent or time critical.
All our vehicles are fitted with smart tracking; live traffic updates to ensure we deliver safely, on time and every time.
For your peace of mind, we ensure that all our drivers are extensively trained and checked to make sure that they are fit to transport your consignments in a quick, responsible and safe manner while offering a customer service that is second to none nationwide.
Please find below are the range of vehicles that we offer:
Small Van: (L) 1.50 x (W) 1.20 x (H) 1.10 – Max load 500kg
SWB: (L) 2.40 x (W) 1.20 x (H) 1.30 – Max load 1000kg
LWB: (L) 4.00 x (W) 1.30 x (H) 1.80 – Max load 1200kg
XLWB: (L) 4.20 x (W) 1.30 x (H) 1.80 – Max load 1300kg
Luton [tail lift]: (L) 4.00 x (W) 2.00 x (H) 2.00 – Max load 1000kg