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The Importance of Trust and Reliability in Choosing a Delivery Partner

As the world becomes increasingly online and remote working becomes more common, businesses across the country are finding that they have a greater need for a reliable delivery service. There are dozens of courier partners available, but it is essential that you have a partner that you can trust. Working with a courier that is reliable and trustworthy can transform your business, giving you the tools to help you take your business to the next level and helping you stay ahead of your competitors.

Why are trust and reliability so important?

Your courier partner is an extension of your business and, in many cases, will be the first face that your customers will see. That means it is important that you get a courier service that helps to represent your business and ethos. In this fast-paced modern world, having a reliable partner is essential and will be able to provide your business with a range of benefits:

Timely delivery

One of the most significant benefits of a trustworthy and reliable delivery partner is that it guarantees that your customers are able to enjoy the fastest delivery possible. Customer expectations have never been higher, and that means having timely and efficient delivery services. In fact, 13% of consumers have said they would never use a company again if they had a single late delivery.  Being able to offer your customers a fast delivery is no longer a nice addition but an essential requirement. That is why having a trustworthy and reliable delivery partner is crucial in helping you to stay ahead of your competitors.

Unrivalled experience

The world of logistics is continuously evolving, and working with a reliable delivery partner will ensure that you are able to benefit from their unrivalled experience. There are many problems that can occur during shipment and delivery, but an experienced provider will have the knowledge to overcome these challenges and ensure that your customers are able to still enjoy the very best experience possible.

Guaranteed delivery

Fast delivery is no use if the product arrives damaged, while a misplaced item can be even more damaging to your reputation. Working with a reliable and trustworthy courier partner will ensure that your deliveries always arrive in the best condition and on time. No matter what your shipping needs might be, an experienced delivery partner will be able to handle your demands, guaranteeing that your customers have the very best experience.

Exceed customer expectations

Of course, to truly stand out from your competitors, it is essential that you not only meet the demands of the modern consumer but exceed them. Working with a trusted and reliable delivery partner, one that focuses on customer service, can help you to do just that. When customers have a fast, friendly and reliable service, they are far more likely to utilise your services again.

Need a reliable and trusted courier service?

Here at FGI Couriers, we know how tough it can be to find a delivery partner you can trust. After countless poor experiences with delivery partners, we decided to start our own company, focusing on providing a new level of customer service.

Our mission is to provide exceptional delivery services at an affordable solution, continuously focusing on our foundations of integrity, reliability and consistency. Utilising innovative technology and a talented team, we guarantee the very best courier service possible. Want to find out more? Get in touch with our team today.

 

The Importance of Customer Service in a Courier Service Provider

Are you looking to hire a courier service? There are dozens of options available on the market, but in this fast-paced world we live in, you need a provider that offers much more than a simple delivery partner.

Customer service is now one of the most important factors for the success of any business. Making sure your customers are feeling supported and are receiving their goods in a fast, friendly and efficient manner is crucial. Your chosen courier service is essentially an extension of your business and will often be the first physical face that your customers will see.

Why is customer service important?

Customer service has always been important, but as competition increases, it has become a vital part of keeping your business ahead of the competition. There are many benefits to focusing on your customer service and partnering with a proven courier service provider, including:

Higher customer retention

One of the biggest advantages of partnering with a customer service-focused courier is that it can help to improve customer retention. When your clients and customers are able to enjoy fast, friendly and reliable delivery, they are much more likely to utilise your company again.

Research has shown that just a 5% increase in customer retention can boost profits from anywhere between 25% and 95%! Not only that, but retaining customers is a far more cost-effective solution, with estimates suggesting that it costs up to five times to attract new customers than retaining existing ones.

Improve brand reputation

Customers will consider your courier partner as part of your company, so it is important that you choose one that represents you in the best possible way. When you have a friendly and reliable delivery partner, customers will have a greater impression of your brand and will be more likely to utilise your services again.

Happier customers

Fast and efficient delivery is essential to keeping your customers happy. Research has shown that a happy customer is far more likely to share their experience with friends, family and colleagues, with 77% of customers admitting they would recommend a business that had a great experience with.

Higher spending

Not only does great customer service make a customer more likely to utilise your services again, but it also makes them more likely to spend more money when they do return. In fact, positive customer service is so important to modern customers that they are even willing to pay more in order to work with a company that will provide them with a greater experience.

This is a very important consideration for any modern company. Over 70% of customers admitted that they expect a business to understand their needs and provide them with a unique service designed to meet these requirements.

Looking for a customer focused courier service?

Here at FGI Couriers, we know just how important having a customer focused courier service is to your business. We have seen first-hand how terrible couriers can be, which is why our mission is to improve customer service and set a new example on courier solutions.

Our entire team is dedicated to giving you and your customers the very best experience possible, focusing on integrity, reliability and consistency. Want to find out more about how we can help you? Get in touch today!